Privacy Policy

Effective Date: Feb 13, 2024

Welcome to Okzou CDP, provided by Okzou ("we," "us," or "our"). Protecting the privacy and security of your information is a top priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal information of our users ("you") when you use our services via our website located at okzou.ca.

1. Collection and Use of Personal Information

1.1 Information We Collect

  • Contact and Business Information: Names, email addresses, business details, and any other information you provide.

  • Usage and Technical Data: Information about your interaction with our services, including IP addresses, browser types, and device information.

  • Cookies and Tracking: We use cookies and similar technologies to enhance your experience and gather data on how our services are used.

1.2 How We Use Your Information

  • To provide, maintain, and improve our services.

  • To communicate with you, including service updates and promotional offers.

  • For analytics and service improvement.

  • To ensure the security of our services.

2. Data Processing and Third-Party Sharing

2.1 Third-Party Services

  • We utilize Google Cloud Platform and n8n.io to support our services. These platforms are subject to strict data protection and privacy standards.

  • We do not sell or rent personal information to third parties.

2.2 Data Ownership and Control

  • The data stored on Okzou CDP by our clients is owned by them. We act as a data processor on behalf of our clients, who are the data controllers of their customer data.

3. Data Security

We implement advanced security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal data, including:

  • Encryption of data in transit and at rest.

  • Regular security assessments and updates.

  • Access controls and authentication measures.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

5. Incident Response

In the event of a data breach, we will:

  • Promptly assess the situation and mitigate any risks to personal data.

  • Notify affected individuals and relevant authorities in accordance with Law 25 requirements.

  • Take steps to prevent future occurrences.

6. Your Rights

You have the right to access, correct, or delete your personal data. Please contact our Data Protection Officer (DPO) to exercise these rights.

7. Data Protection Officer

Our DPO, Joel Proulx Deschamps, can be reached at:

  • Email: joel@okzou.ca

  • Phone: 1-514-686-1486

8. Changes to This Policy

We may update this policy to reflect changes to our information practices. We will notify you by revising the date at the top of the policy and, in some cases, provide more prominent notice.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information and terminate the child's account.

10. International Data Transfer

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of Quebec or Canada where the data protection laws may differ than those from your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

11. Accountability

We take our responsibility to protect the privacy and confidentiality of your information very seriously. We have designated a Data Protection Officer (DPO), Joel Proulx Deschamps, who is responsible for overseeing our data privacy strategy and its implementation to ensure compliance with Quebec's privacy laws.

12. Your Rights Relating to Your Personal Data

Under Quebec law, you have rights concerning your personal data, including the right to:

  • Access your personal data held by us.

  • Request the correction of incorrect or incomplete personal data.

  • Request the deletion of your personal data when it's no longer necessary for the purposes for which it was collected, or when your consent is withdrawn.

  • Object to the processing of your personal data, under certain conditions.

  • Request the restriction of processing your personal data, under certain conditions.

To exercise any of these rights, please contact our DPO at the details provided above.

13. Enforcement and Liability

We are committed to adhering to Quebec's privacy laws and regulations. In the event of a complaint or concern about our privacy practices, you may contact our DPO. If the issue is not resolved to your satisfaction, you may have the right to lodge a complaint with the Quebec Commission d'accès à l'information (CAI), the regulatory authority for data protection in Quebec.

We will cooperate with the CAI in resolving any complaints regarding the transfer of personal data that cannot be resolved between us and the individual.

14. Contact Us

If you have any questions about this policy or our privacy practices, please contact our DPO at the contact information listed above.